Terms and Conditions

Hapttic places the utmost importance on the protection of personal data and privacy. Under no circumstances will Hapttic engage in the sale of personal data. All processing operations conducted by Hapttic are carried out in strict accordance with the EU General Data Protection Regulation (GDPR & CCPA), specifically but not limited to GDPR Article 6(1) (b) to (f) and Article 28.In accordance with this Privacy Policy, personal data is defined as any information pertaining to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by means of an identifier such as a name, identification number, location data, online identifier, or other factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of the individual. Hapttic processes the following types of Personal Data for specific purposes:

Usage Data

When an individual visits our platform, we collect information such as the name of their internet service provider, the platform they visited us from, the sections of our platform they accessed, their IP address, the date and duration of their visit, and information about their device (such as device type, operating system, screen resolution, language, location, and web browser type). This usage data is used to facilitate access to our services (e.g. to adjust our services to the device being used) and to detect and prevent any misuse. Additionally, this usage data is processed in an anonymized form for statistical purposes and to improve our platform.

Cookies

Hapttic utilizes cookies to collect information, including standard internet log information and details about the visitor's browsing patterns on our platform. This is done to enhance the user experience and to facilitate the use of certain features. Cookies are small data files that are transferred to an individual's computer or device by our platform for recordkeeping and to improve functionality. Hapttic stores this information in a pseudonymized user profile and does not use it to identify individual users or match it with additional data. The use of cookies can be controlled by the individual by changing the settings on their web browser. Cookies that have already been stored can also be deleted at any time. However, it is important to note that disabling cookies may limit the functionality of our platform.

Contact

On our platform, individuals have the opportunity to contact us via a contact form, where we request contact information such as name and email address. This information is used solely for the purpose of responding to the inquiries received. If an individual receives emails from us, we may use analytics tools to capture data such as when the email was opened or when links or banners in the email were clicked. This data helps us to evaluate the effectiveness of our communications and marketing campaigns.

Hapttic Account

When an individual or a company signs up for and opens an account with Hapttic, or signs up for content or offers, we may ask for information such as their name, email address, password, and details about their organization. This information will be used solely for the purpose of providing the service for which the individual has signed up. For further information on registering and using the services offered by Hapttic , please refer to our Terms of Service. The submitted data should not include any sensitive personal data, such as government identifiers (i.e. social security, driver's license), medical records, or information related to private individuals' applications for care or treatment. Individuals can deactivate their Hapttic account and/or unsubscribe from receiving content or offers from us at any time. In the event of termination of an account, we may retain certain personal data in order to comply with regulatory and reporting requirements as stipulated by law, and to address customer service issues.

Access & Disclosure to Third Parties

Hapttic uses a select number of trusted external service providers for certain technical data analysis, processing, and/or storage offerings. These service providers are carefully selected and meet high standards for data protection and security. We only share information with them that is necessary for the services they provide and we contractually bind them to keep any information we share with them confidential and to only process Personal Data in accordance with our instructions. We will only disclose an individual's data to third parties without their express consent if we are legally obligated to do so by statutory law or by an instruction from a public authority or court, as outlined in our Terms of Service. Also, we use the third-party API services from which the Software may retrieve information. In particular, we use YouTube API Services (https://www.youtube.com/static?template=terms) (i.e. data from YouTube) governed by Google privacy policy available via http://www.google.com/policies/privacy, and other third-party API services. If you gave us access to your YouTube account, you have a right to revoke such access via the Google security settings page at https://security.google.com/settings/security/permissions.

Communication

We may occasionally send notifications regarding updates to our product, legal documents, offer customer support, or send marketing emails. Except in cases where we are legally required to do so (e.g. notifying of a data breach), individuals will have the opportunity to unsubscribe from receiving these messages free of charge.

Data & Rights

Individuals have the right to be informed of Personal Data processed by the Hapttic, the right to rectification/correction, erasure, and restriction of processing. They also have the right to receive from Hapttic a structured, common, and machine-readable format of the Personal Data they have provided to us.

We can only identify an individual via their email address and can only adhere to their requests and provide information if we have Personal Data about them through direct contact with Hapttic and/or their use of our platform and/or services. We cannot provide, rectify, or delete any data that we store on behalf of our users or customers. To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data, individuals may contact the Company's support team at support@hapttic.com. Where an individual has provided consent, they may withdraw it at any time without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever consent is withdrawn, the individual acknowledges and accepts that this may have a negative influence on the quality of the Company's platform and/or services. Hapttic shall not be held liable for any loss and/or damage to an individual's Personal Data if they choose to withdraw consent. Where Personal Data is processed for the above purposes on the basis of the Company's legitimate interests, under the GDPR & CCPA, an individual may object to such processing at any time by contacting support@hapttic.com.

Data Retention

We will store usage data until an individual withdraws their consent for us to do so. All other data, as specified earlier, will be retained for as long as it is necessary for the purpose(s) for which it was originally collected. We may also retain information as required by law. It is our company policy to retain information pertaining to your use of our Services for as long as is necessary to provide the Services to you. This information may include data provided by you or by others, as well as data generated or inferred from your use of the Services. Upon the expiration of your Service Agreement with us, your account and any related data, excluding anonymized data, will be deleted as soon as possible, but in any event no later than six months after the expiration of the Subscription or an Agreement. In regard to our Site, we retain your information for as long as we have a legitimate business interest in processing it or as long as you have not withdrawn your consent. This information may include data provided by you or by others, as well as data generated or inferred from your use of the Site. We currently store user data, such as user IDs and access tokens, in a secure and encrypted format. It is important to note that we do not store content directly, but instead links to the content as provided by the external API’s. These links are subsequently deleted after 30 days.

Newsletter and Marketing Emails

We may occasionally send you promotional or informational emails. You have the option to unsubscribe from these types of communications by following the instructions provided in the email. However, please note that if you choose to opt-out of receiving emails regarding recommendations or other information we believe may be of interest to you, we may still need to send you emails regarding your account or any services you have requested or received from us.

Email Tracking

Without systematically doing so, we may analyze and track the click rates and the number of emails opened to assess the performance of email campaigns.

Data Ownership

Hapttic uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the platform. All analysis and data collected through the platform is owned by Hapttic and licensed to its customers on an as-needed basis.

Security

Hapttic places the utmost importance on the security and integrity of its customers' personal data. In compliance with the GDPR & CCPA, Hapttic takes all necessary measures to ensure the security of personal data, including protecting it against accidental or unauthorized destruction, loss, corruption, unauthorized access or distribution, and any other form of unauthorized processing or disclosure to unauthorized parties. Hapttic implements industry-standard security measures to protect personal data from unauthorized disclosure and uses industry-recommended methods of encryption to protect all information related to personal data. Hapttic does not store credit card data. To prevent unauthorized access and ensure the accuracy and proper use of data, Hapttic has implemented appropriate electronic, physical, and managerial procedures to safeguard and preserve data collected through its services. However, there is no absolute protection from hacking or unauthorized access. In the event of a security breach, Hapttic will inform affected individuals without undue delay and will take all possible measures to neutralize the intrusion and minimize its impact. If a loss is incurred as a result of unauthorized access, Hapttic will provide assistance for individuals to assert their rights. In the rare case that a loss incurred is due to the Company's fault or gross negligence, compensation may be sought within the limit of liability outlined in our Terms of Service. It should be noted that any user, customer, or hacker who discovers and takes advantage of a security breach may be subject to criminal prosecution and Hapttic will take all necessary measures, including filing a complaint and/or legal action, to preserve the data and rights of its users and itself and to limit the impact.

Revisions to this Privacy Policy

This Privacy Policy may be revised from time to time. The most current version of this Privacy Policy will govern the Company's practices for collecting, processing, and disclosing personal data. Hapttic will provide notice of any modifications by posting a written notice on its platform. If you have an account with the Company, Hapttic will notify you of any material modifications by sending an email to the email address associated with your account unless you have unsubscribed from all email communications. Your use of the platform and/or services following the effective date of any modifications to this Privacy Policy will constitute your acceptance of the Privacy Policy, as modified. All changes to this Privacy Policy take effect on the sooner of the day you use the platform and/or services, or 10 calendar days after they are initially posted on.

221 North Broad Street,

Middletown, DE 19709

United States

hello@hapttic.com

www.hapttic.com

HAPTTIC LLC.